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WARRANTY - Storage Boxes

 Package Vault® Storage Box has a 100 day worry free return policy

Your Package Vault® Storage Box has a 100 day worry free return policy for purchases made on our website www.PackageVault.com. You can return for any reason you want. To return your Package Vault unit please contact customer service at: Customer.Service@PackageVault.com. Please provide proof of purchase when contacting the return service.

Package Vault® Storage Box has a Two Year Limited Warranty

Your Package Vault® Storage Box has a TWO YEAR LIMITED WARRANTY against product failure resulting from defects in manufacturing or materials. The warranty period starts on the delivery date. Incidental and consequential damages are not covered.  

WARRANTY - Wall Mounted, Post Mounted Mailboxes, and Accessories

Package Vault Mailboxes and Accessories have a 30 day return policy

Mailboxes and accessory sold by Package Vault have a 30 day return policy for purchases made on our website www.PackageVault.com. You can return for any reason you want. To return your Package Vault unit please contact customer service at: Customer.Service@PackageVault.com. Please provide proof of purchase when contacting the return service.

Package Vault Mailboxes and Accessories have a 1 Year Limited Warranty

Your mailbox or accessory bought from Package Vault have a 1 YEAR LIMITED WARRANTY against product failure resulting from defects in manufacturing or materials. The warranty period starts on the delivery date. Incidental and consequential damages are not covered. 

Warranty Claims

 To file a warranty claim contact the manufacturer, Package Vault®  Customer.Service@PackageVault.com

 Package Vault® will repair or replace only the parts that failed under the terms of the warranty. In some cases, the replacement parts may not be identical, but they shall be of equal or greater performance than the original part. We may require proof of purchase. Proof of purchase may be the original dated store receipt. We may require evidence of the failure. Evidence of failure may include photographs or returning failed components to Package Vault.

 WARRANTY LIMITATIONS

 THIS WARRANTY COVERS ONLY DEFECTS THAT AFFECT THE FORM, FIT OR FUNCTION OF THE UNIT. It excludes natural aging of the unit, discoloration, ordinary wear and tear, ordinary weathering, sunlight fading, or rust. It excludes staining caused by mold, mildew or tree sap and damage caused by animals including insects, vermin or household pets. The warranty does not cover damage caused by Acts of Nature including but not limited to: wind in excess of 65 mph; tornado; hurricane; microburst; hail; flood; blizzard; extreme heat; pollution or fire events.

 The following actions void the warranty: improper assembly; assembly on a foundation other than as described in the assembly instructions; use above intended and reasonable capacity; misuse; abuse; failure to perform ordinary maintenance; modification; cleaning with abrasive tools, exposing the unit to heat sources and vandalism. Painting, sandblasting, cleaning with harsh chemicals not recommended for plastics voids the warranty on resin components. Modification of the original product voids all warranties. Package Vault assumes no liability for any modified product or consequences resulting from failure of a modified product. Damage due to moving, transporting, or relocating the product voids the warranty. Disassembly of this unit for reasons other than authorized repair voids the warranty.

 THIS WARRANTY IS NONTRANSFERABLE. IT IS VALID FOR NORMAL HOUSEHOLD USE ONLY. THE WARRANTY IS VOIDED BY COMMERCIAL OR INDUSTRIAL USE. IT EXCLUDES FLOOR MODELS, CLEARANCE AND OPEN BOX UNITS.

 Notice

 Package Vault does not represent that this unit will meet city, county, state, homeowner’s association standards or zoning requirements. The owner is responsible for securing all permits and meeting other requirements needed for placement, construction and use.

 THE MANUFACTURER'S LIABILITY HEREUNDER IS LIMITED SOLELY TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR PART AND THE MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM ANY DEFECT IN MATERIAL OR WORKMANSHIP OR FROM THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.

 This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages; the limitation or exclusion may not apply to you.