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My Package was stolen. Now what?

My Package was stolen. Now What?

Now What?

I don't know about you but shopping for the Holidays from home is the best. No lines , no hassle, no craziness! The current trends bring more and more people to follow in my footsteps. They are among the busiest time of year for shopping online. That increase in package deliveries also leads to increased parcel theft. To avoid being a victim, make sure that you are prepared. A wireless home security system can only capture the theft that occurs it does not stop it.

Companies like Nest, August, Blink all try to sell cameras as the solution but they all fall short. Cameras can monitor specific areas at different times, like when you’re expecting a delivery. However thieves will just cover their faces to avoid detection. The best option is a physical one like Package Vault that safely stores the deliveries until you are ready to pick them up.

But what should you do when you discover that a delivered parcel is missing?

The UPS website advises looking around carefully. Check concealed areas. Your delivery notes may indicate where the package was left.


Package Theft is a big Concern

  Once you confirm your package is missing to not wait to file a claim. You only have a limited amount of time to file a claim. 


-Gather your order number, details of the ordered items, payment method used, purchase confirmation email, tracking number, proof of shipping insurance, shipping dates, and all of the other details of your transaction. 

-Contact the retailer. Most major retailers have procedures in place for replacing stolen items.

-Take notes. Record the dates and times that you call and the names of the representatives that you speak to as well as their instructions.

-Get in touch with the shipper and initiate a claim. FedEx, UPS, and the USPS all offer up to $100 of free coverage with ground and express services. If your item was additionally insured, you’ll have various options. Find out what your options are from your shipping company, and follow their instructions carefully.

-Call your credit card company, bank, or PayPal about their coverage. You may be eligible for a refund through your payment method.

-File a report with local police. If you paid for third party package insurance or wish to pursue restitution through your homeowner’s insurance, a police report will be a required first step for filing a claim. Make sure to turn over any security camera footage with your report.

A wise person once said an ounce of prevention is worth a pound of cure. The best prevention is a physical one and not a digital one. Package Vault stops package thieves in their tracks by preventing them from taking the packages. The delivery person places the packages inside the storage box and locks it. Then if a thief stops by they cannot access the packages. When the homeowner gets home simply unlock and enjoy your items.


Thank you