Frequently Asked Questions:
How does Package Vault protect my packages?
Package Vault is a secure storage box that holds the delivered items until you take them out. Most package theft is an opportunity crime meaning the packages are easy to see and take. By using Package Vault you greatly reduce this threat. The thief will move on to easier places where Package Vault is not used.
Will the carrier follow the request to use Package Vault?
We have surveyed every major carrier and all say they will follow the delivery instructions. Our customer experiences tell us they do use it. Some employees may make a mistake and not use the system properly. Also some delivery items are to large or bulky. Other than that you should find the system adopted and used on a regular basis.
Can I secure my Package Vault to the ground or wall?
Yes in fact we recommend that you do in the install instructions. Package Vault is made to be lite but strong. So to avoid movement two 50 pound sand bags can be used to secure. Another option is to use fasteners to connect it to a floor surface or wall. Please utilize you local hardware store on the best hardware since each surface and situation will vary.
How can I track my orders?
We recommend you use 17 Track for tracking your orders because we use a variety of carriers.
Will this work with BoxLock?
Yes absolutely. Package Vault is designed to be compatible with BoxLock. We do include a manual combo lock that can be used as well.
Is Package Vault waterproof from the rain?
Package Vault is designed to keep packages dry against normal rain or other elements. Water will run off to the side.
Does the Carrier generate the package notification or is it triggered by opening the Package Vault?
How is the delivery company notified of combination code to open locker, especially if you get multiple deliveries per day?
Is it possible to tether to a fence or wall via a cable?