HOW DOES PACKAGE VAULT PROTECT MY PACKAGES?
Package Vault is a secure storage box that holds the delivered items until you take them out. Most package theft is an opportunity crime meaning the packages are easy to see and take. By using Package Vault you greatly reduce this threat. The thief will move on to easier places where Package Vault is not used.
WILL THE CARRIER FOLLOW THE REQUEST TO USE PACKAGE VAULT?
Yes in fact we recommend that you do in the install instructions via the corner anchors.
Package Vault is made to be sturdy and strong. So to avoid movement sand bags or bricks can be used inside the box.
Another option is to use fasteners to connect it to a floor surface or wall. Please utilize you local hardware store on the best hardware since each surface and situation will vary.
HOW CAN I TRACK MY ORDERS?
We send out tracking numbres to all orders via the email you used to order the product.
We recommend you use 17 Track for tracking your orders because we use a variety of carriers.
IS PACKAGE VAULT WATERPROOF FROM THE RAIN?
Package Vault is designed to keep packages dry against normal rain or other elements. Water will run off to the side.
DOES IT COME PRE-ASSEMBLED?
This item does not come pre-assembled. It is a kit that takes on average 20 minutes to setup. All snap in fit designed to make it quicker and easier.
HOW IS THE DELIVERY COMPANY NOTIFIED OF COMBINATION CODE TO OPEN LOCKER, ESPECIALLY IF YOU GET MULTIPLE DELIVERIES PER DAY?
The delivery company is notified by the delivery instructions or the second address line. When you checkout online just add the comments "Place in Package Vault, Code: ____" This shows up on their scanner and paperwork when they deliver your package. You can also have this as a default by setting up your address info with your favorite retailer. For instance Amazon under your account you can edit your address and add this info. Then the delivery instructions will be present every time you order automatically. The same goes for the delivery companies like UPS and FedEx pleaseclick here for step by step instructions. This process allows for multiple deliveries by different carriers and retailers.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at Customer.Service@PackageVault.com